Terms of Service

Veldun provides a membership management platform for small organizations. The platform includes member directories, dues collection, event management, email campaigns, AI-powered automation, and public organization websites.

By creating an account, you agree to these terms. If you are creating an account on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account. If you become aware of unauthorized access, contact us immediately.

You must provide accurate information when creating your account. One person or organization may not maintain multiple free trial accounts.

You own the data you put into Veldun. Member records, events, emails, and documents belong to your organization. See the Intellectual Property section below for full details.

You grant us a limited license to store, process, and display your data as necessary to provide the service. This includes processing content through AI features (such as event creation and newsletter assembly) when you use those features.

You can export your data at any time. If you cancel your account, your data remains available for export for 90 days before deletion.

Your content. You own all data, content, and materials you upload to or create within the platform. Member records, emails, events, documents, and website content belong to your organization. We do not claim any intellectual property rights over your content.

Our platform. Veldun retains all rights to the platform, including its software, design, AI models, prompts, documentation, and infrastructure. Features and improvements developed during your subscription - even if inspired by your feedback or feature requests - are part of the platform and may be made available to other organizations.

License, not development. Your subscription grants you a license to use the platform as provided. It is not a development engagement, and no work-for-hire relationship is created. Veldun is not creating custom software on your behalf.

Paid plans are billed monthly through Stripe. Prices are listed on our pricing page and may change with 30 days' notice. Your subscription renews automatically each month unless you cancel.

The free trial lasts 60 days and does not require a credit card. At the end of the trial, you can choose a paid plan or your account will be suspended. Your data is preserved for 90 days after suspension.

Refunds are handled on a case-by-case basis. If you are unsatisfied with the service, email us and we will work to resolve the issue or provide a refund for the current billing period.

You agree not to:

• Use Veldun to send unsolicited bulk email (spam) to people who have not opted in to receive communications from your organization
• Upload malicious files or attempt to compromise the security of the platform
• Resell or redistribute access to Veldun without written permission
• Use the platform to collect or store data in violation of applicable privacy laws
• Interfere with the operation of the service or other users' access to it

We reserve the right to suspend accounts that violate these terms. We will notify you before suspension when possible and provide an opportunity to correct the issue.

Veldun uses AI (Anthropic's Claude API) to power features like event creation, newsletter assembly, and renewal intelligence. When you use these features, relevant content is sent to the AI service for processing.

AI-generated content (event descriptions, newsletter drafts, outreach messages) is always presented as a draft for your review. You are responsible for reviewing and approving AI-generated content before it is published or sent.

We strive to keep Veldun available at all times but do not guarantee uninterrupted access. We may occasionally take the service offline for maintenance and will provide advance notice when possible.

We are not liable for any loss or damage resulting from service interruptions, data loss, or unauthorized access to your account, except where caused by our gross negligence.

To the maximum extent permitted by law, Veldun's total liability for any claims arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost data (beyond our obligation to maintain reasonable backups), or business interruption.

You can cancel your subscription at any time from Settings > Billing. You have two options: cancel at the end of your current billing period (you retain full access until then) or cancel immediately. No pro-rated refunds are issued for immediate cancellation.

We may terminate your account if you materially breach these terms and do not correct the breach within 14 days of notice. In cases of egregious violations (malicious activity, illegal use), we may terminate immediately.

Data retention after cancellation. Your data remains available for export for 90 days after cancellation. During this period you can log in, view your data in read-only mode, and download exports. After 90 days, your data is permanently deleted. You may request immediate deletion at any time during this window (subject to a 7-day cooling-off period before execution).

Data export. You can export your full dataset at any time - during your subscription or after cancellation. Exports include your member directory, payment history, event records, email archive, and documents. Export is never blocked, including during payment issues.

Payment processing. If your organization uses its own Stripe account for member dues collection, that account is entirely yours. On cancellation, we delete our stored connection to your Stripe account. Your Stripe account, payment history, and member billing relationships are unaffected.

Your website. Your public organization website (yourorg.veldun.com) remains live through the end of your billing period. After that, it goes offline. If you use a custom domain, you retain full ownership and can point it elsewhere at any time.

Reactivation. Within 90 days of cancellation, you can reactivate your account with all data intact. After 90 days, data has been deleted and you would start fresh as a new organization.

We may update these terms as the service evolves. We will notify account administrators by email at least 30 days before material changes take effect. Continued use of the service after changes take effect constitutes acceptance.

These terms are governed by the laws of the United States. Any disputes will be resolved in accordance with applicable federal and state law.

For questions about these terms, email hello@veldun.com. We respond within 24 hours.